SunLife Realtors takes your privacy seriously. At SunLife Realtors we created this policy to demonstrate our commitment to ensuring that your personal information remains safe and secure. For information about safe surfing from the FTC, see http://www.ftc.gov.
I. What personally identifiable information is collected?
There are times when we may need information from you, for instance, to get property search criteria or to set up your account. We may collect additional information to customize the site for you, to communicate with you, to complete a transaction, or to enhance the service.
Information You Give Us
We receive and store your account information during registration. When you register, we ask for information such as your name, email address, telephone number, and zip code. We also receive and store your searches for housing information, including search terms and settings.
We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The information we collect is anonymous and includes the pages visited, search terms used, time on the site and completion of certain tasks on the site. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company manages the information coming from our site on our behalf, we control how that data may and may not be used.
II. How is personally identifiable information used and shared?
When appropriate, we will ask for information that personally identifies you (personal information) or allows us to contact you. Generally, this information will be requested when you register for a SunLife Realtors account, perform property searches, or request other information through our site. SunLife Realtors uses this information for the purpose of fulfilling your requests for products and services, improving our services, conducting research, and customizing the content and advertising you see.
When you provide your personal information to SunLife Realtors, you agree that SunLife Realtors may use that information to contact you. For example, we may send you e-mail communications related to real estate information, services or products that we believe may be of interest to you. Similarly, if you provide your phone number we may call you to discuss a request for information or to introduce you to a real estate professional. If you do not want to receive such e-mails or phone calls from SunLife Realtors, contact us at SunLife Realtors Privacy at mailto:FloridaHomeKey@bellsouth.net or click on the "opt-out" or "Manage My Account" link contained in the e-mails.
SunLife Realtors maintains access to the Do-Not-Call List in compliance with Florida and Federal laws. For a copy of SunLife realtors’ Do Not Call Policy, please see section 5 below.
User profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. Some of this information may be shared with third-party companies on an aggregate basis. We may occasionally hire other companies to provide services on our behalf. In this situation, we will only provide such companies with the information they need to provide the service. They will be prohibited from using that information for any other purpose.
III. Your ability to change your privacy settings
You may opt out of receiving e-mails, e-mail updates and alerts and phone calls by contacting SunLife Realtors Privacy at mailto:FloridaHomeKey@bellsouth.net. Your account can be deactivated by contacting SunLife Realtors Privacy at mailto:FloridaHomeKey@bellsouth.net. You may also turn off cookies in your browser.
IV. Security measures to protect your information
We limit access to your personal information to employees who we believe reasonably need to come into contact with that information in order to provide you with products or services or in order to do their jobs.
V. SunLife Realtors’ Do-Not-Call Policy
Date Updated: July 20, 2011
Sunlife Realtors has established and implemented the following written policy and procedures for maintaining a do-not-call list. It is SunLife Realtors’ intent to honor anyone's do-not-call request in a systematic and timely manner. It is also our intent to fully comply with any and all applicable do-not-call rules as a matter of course in our routine business practices. These rules are generally set forth at sections 64.1200 et seq . of Title 47 of the Code of Federal Regulations pertaining to the Telephone Consumer Protection Act of 1991.
SunLife Realtors requires our sales staff, affiliated real estate agents and other personnel to read, understand, and strictly adhere to the following rules and procedures:
Checking Company-Specific Do-Not-Call List: Do not initiate any call to any home or cell phone number for the purpose of soliciting business unless you first check client Contact Restrictions on the SunLife Realtors client profile. There is no exception to this rule for calls made based on written permission, established business relationship, or personal relationship. If you do not have a copy of or access to SunLife Realtors-specific do-not-call list, inform SunLife Realtors immediately.
Honoring Do-Not-Call Requests: If the purpose of your call is to solicit business, you must refrain from calling anyone's home or cell phone number listed on SunLife Realtors do-not-call list. Honor any do-not-call request for five years, unless the person asks to be removed. Do not share SunLife Realtors’ do-not-call list with anyone outside SunLife Realtors.
Verbal or Written Do-Not-Call Requests: If anyone you speak with over the telephone or in person requests for SunLife Realtors to refrain from calling that person or if you receive a do-not-call request by mail, fax, e-mail or any other method, you must immediately update the following information in the SunLife Realtors Client Record: (1) the person's name, if provided; (2) the person's home and/or cell phone number(s) to be included in the do-not-call request; (3) the date and time of the do-not-call request; and (4) set "Contact Restrictions" to "Do Not Call This User". Your immediate attention in this matter is essential because SunLife Realtors must honor the do-not-call request within a reasonable time, not to exceed 30 days from the date of the request.
Our Affiliated Entities: A do-not-call request applies to SunLife Realtors and our affiliated agents for the purposes of SunLife Realtors initiated business contact.
Any Questions? If you have any questions or concerns about the do-not-call rules, bring it immediately to the attention SunLife Realtors Customer Care. Our central office is located at 4000 Ponce De Leon Blvd Suite 470 Coral Gables, FL 33146. We can also be reached by fax at (305) 777-0329, or by phone at (305) 777-0320.